Privacy Policy

PRIVACY POLICY (including use of Cookies)

This privacy policy sets out how Elivar (UK) Limited uses and protects any information and data. Elivar(UK) Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

For the purposes of this policy data protection law means: (i) until 25 May 2018 the Data Protection Act 1998 and then (ii) from 25 May 2018 and unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (iii) any successor legislation to the GDPR or the Data Protection Act 1998.

We will comply with data protection law. Personal information we hold about you will be:

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

WHAT WE COLLECT

We may collect the following information:

• Information you give us. You may give us information when you contact us, register to use our site at elivar.com, place an order, enter a competition, promotion or survey, and when you report a problem. This may include your name, address, e-mail address and phone number, financial and credit card information, sport preference and marketing preferences.
• Information we collect about you. When you visit our site we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, and browser information;
• information about your visit to the site including traffic data, location data, web logs and other communication data.
• Information we receive from other sources. We may receive information about you from third parties (including business partners providing technical, payment and delivery services, advertising networks and analytics).

HOW WILL WE USE YOUR PERSONAL INFORMATION?

We may use your information:

• to process your orders and manage your account
• to communicate with you about our products and promotions
• to monitor purchase history, site use and traffic patterns to improve our site design and products
• to allow you to participate in interactive features of our site
• to personalise your repeat visits to our site
• to contact you about leaving a review once your order has been completed
• to verify your identity
• to enable third parties to carry out technical, logistical or other functions on our behalf
• to prevent and detect fraud or abuses of our site
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
• We may disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. These affiliated companies may include, for example, social media companies who we share limited information with so that we can assess the effectiveness of our marketing campaigns and show or send you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you. These companies may include from time to time
• Facebook (including marketing)
• Google (including marketing and visitor analytics)
• Shopify (including shopping, marketing, visitor analytics)
• Klavyio (including marketing, visitor analytics)

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

WHAT ARE YOUR RIGHTS?

Right of access - You have the right to obtain confirmation that your data is being processed and access to your personal data. You can make a request by email to contract@elivar.com, or in writing to Customer Service Team, Elivar (UK) Limited, PO Box 71660, London, NW3 9TB, UK

In most cases we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.

We must without delay and in any event within 1 month of your request (subject to extensions in some cases):

• confirm what personal data we hold about you;
• provide a copy of the data in commonly used electronic form; and
• provide any supporting explanatory materials.

We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.

Where requests are obviously unfounded or excessive we can refuse to respond. In such cases, we will, within one month, explain why and will inform you of your right to complain to our Supervisory Authority and to pursue a legal remedy.

Data portability – In addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format

Rights of Correction and Erasure (“right to be forgotten”) – You may ask us to correct or remove information you think is inaccurate.

Processing for marketing purposes - You may object, at any time, to the processing of your personal data for direct marketing purposes. When you register and every time we get in touch with you, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out.

Service emails: if you sign up to a promotion or competition that requires an email to complete your journey, or service you with a code or information, we will email you this even if you have opted out of marketing. This is the only email you will receive.

Processing for our legitimate interest - You can object to any processing which is for our legitimate interests or those of a third party in which case, the processing must stop, unless there are compelling legitimate grounds for the processing which override your rights, or where the processing is necessary in relation to legal action.

You can raise an objection, withdraw consent or restrict processing by email to contract@elivar.com, or in writing to Customer Service Team, Elivar (UK) Limited, PO Box 71660, London, NW3 9TB, UK.

Right to Complain - If you have any concerns with how we keep and use your information please contact our Data Protection Officer by email at contract@elivar.com, or in writing to Customer Service Team, Elivar (UK) Limited, PO Box 71660, London, NW3 9TB, UK. You may also complain to our Supervisory Authority, the Information Commissioner’s Office by using their livechat service via their website at https://ico.org.uk/global/contact-us/live-chat or by phone on 0303 123 1113 or, where different, the Supervisory Authority where your data has been processed. We will advise you of this where appropriate.